CANCELLATION POLICY
Once your order has been placed and processed by Skinish, it becomes non-cancellable. However, for Cash on Delivery (COD) orders, cancellation requests can be accommodated by contacting support via phone or email.
If you require changes to your address or contact details, kindly reach out to us through email at Skinishindia@gmail.com
We can facilitate these modifications within 12 hours of order placement or before shipment, whichever comes first. Regrettably, alterations cannot be made once the order has been dispatched.
Refund & Replacement Policy
At Skinish, we take great pride in the quality of our products and the care with which they’re packed and shipped.
Please note, we do not offer refunds under any circumstances unless the product has been damaged during transit.
In Case of Damaged Products If you happen to receive a product that has been damaged in transit, we sincerely apologise for the inconvenience. To help us resolve this quickly, please reach out to us within 24 hours of receiving your order, along with:
- Clear images of the damaged product
- Images of the outer packaging and shipping label
- Your order number and details
Once verified, we will either dispatch a replacement or process a refund for the damaged item — as per your preference.
In Case of Delivery Issues
If, for any reason, your order is not delivered due to an issue with the courier service (such as the parcel being lost in transit or marked as delivered but not received), please get in touch with us immediately.
In such cases, we will arrange for a fresh dispatch of your order at no extra cost. However, please note that this will not be eligible for a refund.
Other Important Points
- Refunds or replacements will not be issued for reasons such as change of mind, personal dissatisfaction with product performance, or delays caused by courier partners.
- Products once opened, used, or tampered with are not eligible for return, replacement, or refund.
For any queries or support, feel free to contact us at skinishindia@gmail.com